Refund Policy

Effective Date: July 25, 2024

1. Overview

At Emerge Elite LTD, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward exchange and returns policy to ensure you can shop with confidence.

2. Return and Exchange Eligibility

To be eligible for a return or exchange, items must meet the following criteria:

• Items must be returned within 30 days of the delivery date.

• Items must be unused, unwashed, and in their original condition with all tags attached.

• Items must be returned in the original packaging.

3. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

• Gift cards

• Sale items or items marked as "Final Sale"

• Custom or personalized items

4. How to Return or Exchange an Item

Step 1: Contact Us

• Email our customer service team at info@emergeeliteltd.com with your order number and the reason for your return or exchange.

Step 2: Receive Return Authorization

• Our customer service team will provide you with a return authorization number and instructions on how to send your item back to us.

Step 3: Pack and Ship Your Item

• Securely pack your item in its original packaging, including all accessories, tags, and documentation.

• Write the return authorization number on the outside of the package.

• Ship the package using a trackable shipping method to the address provided by our customer service team.

5. Refunds

Once we receive your returned item and it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original method of payment within 5-10 business days of receiving the return.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and indicate the desired size or color in your email to customer service. Once we receive your return, we will process the exchange and ship the new item to you at no additional cost.

7. Shipping Costs

• Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at info@emergeeliteltd.com within 7 days of delivery. We will arrange for a replacement or refund and cover any shipping costs associated with returning the item.

9. International Returns

For international returns, customers are responsible for return shipping costs, duties, and taxes. We recommend using a trackable and insured shipping method, as we cannot be responsible for items lost or damaged in transit.

10. Contact Us

If you have any questions about our exchanges and returns policy, please contact us at info@emergeeliteltd.com

Thank you for shopping with Emerge Elite LTD. We value our customers and are committed to providing you with the best possible shopping experience.